Functions Of Sewer Billing Software

By Daphne Bowen


Utilities are basic services provided by a public utility to the population. These services are provided to a large number of people in a district or city. The challenge is usually to bill the consumers correctly and in time. Most utility companies have therefore adopted sewer billing software to deal with the challenge of the large population.

The features of the system include the possibility of establishing an audit trail such that the management can always be informed on the progress of payments. This reduces corruption in the company. The automated system can also detect bad debts and delayed payments. The system then sends notices to the customer through email and can charge penalties and fines for late payments.

The functions of such a system include collection of data on the usage of the sewer services. The automatic meter readers installed in the homes provide data concerning usage. From the collected data, bills can be generated according to charge rates. The bills are automated which means that they can be sent to the clients via emails. This has reduced the postage costs that were incurred by the companies earlier.

If the sewer company also deals with other utilities like water, electricity or garbage the sewer bills can be prepared alongside the other bills. In addition to collective billing, an automated system enables the customers to have an online portal where they can view their account details and even the bills.

Companies which have adopted the sewer invoicing program have automated the repetitive tasks carried out. The employees have a reduced work load and hence get more time to deal with more demanding tasks. Human errors resulting from manual data handling are also eliminated.

The right service billing program allows for collection of revenues and payments. After the invoices and bills have been generated and sent to their clients, the automated system should provide options for managing the payments of the customers. It should be able to automatically track customers with outstanding balances and charge them penalties for payments beyond the due date. A good system should even send notices to the clients on late payment via email.

There is a huge benefit when the system can provide the customers with an option to pay their bills online by the use of their credit cards and debit cards. This will be done through an online portal which should ensure safety of the transaction.

Sewer companies which supply other services like electricity or garbage collection are able to prepare their sewer bills together with the other bills. Other than the summary billing, the automated system makes it easier for the customers to have important information through their online portal.

Service billing software can reduce the costs of re billing a customer of a disputed account. Automatic meter readers are highly accurate without human errors and the cost of re billing is also low because no postage costs are involved. The bill can be easily reprinted or emailed.




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