Occasionally, free isn't really free. For instance, a merchandise promotion may claim that if you purchase an HP Ultrabook computer, you can obtain a free Barnes & Noble Nook e-reader. Such was the case on Cyber Monday 2012. But when one customer had to return the Ultrabook, they discovered that Nook is far from free. It went for retail cost, $99 plus tax. Let this be a caution to you, as many free Nook offers are available - read the small print.
Not completely free
Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a brand new Ultrabook with a totally free Noon e-reader as part of a Cyber Monday sale. He was looking for a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Not the only customer
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Certainly the Nook was not really free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not receive the $106 they were charged for (the Nook)."
Small print states not free
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the small print before expecting something entirely free.
Not completely free
Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a brand new Ultrabook with a totally free Noon e-reader as part of a Cyber Monday sale. He was looking for a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Not the only customer
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Certainly the Nook was not really free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not receive the $106 they were charged for (the Nook)."
Small print states not free
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the small print before expecting something entirely free.
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